CARE PRO DEEP
Support Info

Ultrasonic Hair Treatment Infuser for home

User Manual
Repairs
Specifications
Care Instructions
FAQ
Manufacturer’s Warranty

Specifications

CUI-01

Main Unit

Size

Approx. W39 × D32 × H276 mm
Weight

Approx. 265g
Battery

Li-ion Battery
Watt-hour
Rating (Wh)

160Wh or less
Made in Japan

Dedicated Charging Stand

Size

Approx.　φ82 × H113 mm
Weight

Approx. 85g
Made in Japan

AC Adapter

Input

AC100V〜240V　50/60Hz
Output

DC9V/1A
Made in China

FAQ

What should I do if the device breaks down?
For repair inquiries, please contact us via the inquiry form.
The CARE PRO Customer Service Team will assist you.
Registering your device in advance can help ensure smoother service.
- Inquiry Form
- Device Registration
Is there a specific hair treatment that works best with the product?

There is no compatibility issue with any specific hair treatment. The Ultra-Enhancing Infusion Technology™ developed exclusively by CARE PRO maximizes the benefits of any hair treatment, regardless of type.
What parts can get wet, and what parts should not? Can I use it in the bathtub?

This product is designed with an IPX7 waterproof rating*, making it safe for use in the bathroom. However, please wipe off all moisture with a dry cloth after use before storing.
Note: The charging stand and AC adapter are not waterproof. Always use them in a dry indoor environment.
*IPX7 rating means the product can be submerged temporarily under specific water pressure without internal water ingress.
How long does it take to fully charge?

It takes approximately 2 hours to fully charge.
Does this product straighten hair?

This product is an ultrasonic hair treatment infuser designed to enhance the absorption of treatments. It does not straighten or relax hair like traditional heated hair irons.
Can I use this product with color treatments?

Please avoid using this product with hair treatments containing hair dye. Doing so may result in uneven coloring, accidents, or product damage.
How do I care for the product?

After each use, wipe off any residual treatment with a towel. For stubborn residues, rinse with water. Always dry thoroughly before storing.

What is the maximum temperature of this product?

This product does not generate heat.
Can I use this product during pregnancy?

This product can be safely used for routine hair care during pregnancy or breastfeeding.
However, please note that we have not conducted tests on the product’s effects when used directly on the abdomen or other sensitive areas during pregnancy. For safety, our product manual includes warnings against such use.
How often should I use the product?

Usage frequency depends on your hair condition and the type of treatment you use. We recommend starting with once a week and adjusting based on your desired hair texture and results.
Can I bring this product on an airplane?

CARE PRO The CARE PRO DEEP device can be carried onboard for the following reasons:

Its built-in lithium-ion battery has a watt-hour rating of under 160Wh.
It does not produce heat like heated hair irons.
However, please check with your airline and airport security as regulations may vary. (Devices exceeding 160Wh or producing heat are generally prohibited from both carry-on and checked luggage.)
When I press the power button, the blue light blinks, and I hear rapid beeping. Is this a malfunction?

This indicates that the battery is low and requires charging. Please place the device on the charging stand before use.
What tips can help maximize the product’s effectiveness?

Choosing the right hair treatment based on your hair concerns and goals is crucial. Consider consulting your salon for recommendations. When using the CARE PRO, avoid sliding it too quickly through your hair. For medium-length hair, take about 10 seconds per pass. There’s no need to slide multiple times.
Additionally, as hair ends tend to be more damaged, focus on sliding the device all the way to the tips.

WARRANTY
AND SERVICE

To be eligible for the manufacturer’s warranty, you must register your device within 30 days of purchase.

*Please note that devices purchased from unauthorized retailers cannot be registered.

Manufacturer warranty

Free replacement

We replace your device for free during the warranty period if they malfunction under normal use in accordance with the instruction manual and are registered.

Warranty period

1 year

After-sales service

Discounted replacement

Products registered will be replaced for a fee after the warranty period has expired or in the event of a breakdown that is not covered by the free repair/replacement terms.

General replacement

If the device is not registered, or if you are not the original purchaser or their authorized representative from an authorized store, repairs and replacements will be provided at the standard paid service rates.

Repair Process

Please contact us with the following information:
① Serial number
② Name
③ Address
↓
We will email you the details on how to proceed with the exchange.
↓
Send the product to us. *You may use any delivery service of your choice.
↓
Once we receive the product, we will inspect it and inform you whether it is covered under warranty.
↓
We will send you the repaired or replacement item.

What is the BP Hologram? (Brand protection hologram)

Our products come with a BP hologram affixed to three components: the product box, the product itself, and the guarantee card. Items without this hologram may not be genuine, so please verify authenticity carefully.

How to check the BP hologram

Shine a light on the hologram and tilt in forward- backward and left-right directions to see it.
Two letters, “C”, moving in forward-backward and left-right directions, can be seen if the seal is tilted in forward-backward and left-right directions. (the letters overlap or move apart as the line of sight changes)

Locations of the BP Hologram

Need more help?