We sell and ship to the US.
We ship via FedEx. Shipping costs vary depending on the number of items and the destination. Please check the details here.
If the delivery cannot be completed due to customer refusal or prolonged absence, the item will be returned to us.
Please note that we do not refund the round-trip shipping costs and any other customs fees.
For more information on customs duties during shipping, look here.
We aim to ship within two business days after your order is completed.
Please note that we do not ship on weekends, Japanese holidays, or our company-designated holidays (summer and New Year holidays).
Typically, your order will arrive within 3 to 10 days after shipping.
*Currently, due to the impact of U.S. import duty policies, customs clearance and delivery processing within the United States are experiencing significant congestion after arrival.
Although orders are normally delivered within 3 to 10 days after shipment, there have been cases where customs inspections have caused delays of more than one month.
We kindly ask that you place your order with sufficient time in advance.
You can check the exact delivery status using the tracking number provided in the email we send titled: "Your Order is on Its Way: Please Upload Your Cosmetology License".
We use FedEx for shipping.
For more details about FedEx, please visit their official website.
Currently, we only use FedEx for international shipping.
Customs duties and taxes are not included in our listed prices.
You may need to pay these fees separately to the customs authorities.
For more details, please check here.
The amount varies by region. Please contact the customs authorities in your area.
▪️ Payment method for taxes
Customs duties and other taxes must be paid directly to the customs authorities of each country upon receipt of the goods. Detailed instructions will be provided by the shipping carrier upon delivery.
▪️ Please note
Regulations regarding customs duties and sales taxes may change without notice. For the latest information, please regularly check the website of the customs authorities of your country.
You can check the exact delivery status using the tracking number provided in the email we send titled: "Your Order is on Its Way: Please Upload Your Cosmetology License".
If your order is lost, we will issue a claim with the shipping carrier (FedEx) on your behalf.
If your order does not arrive within the delivery window or if it is lost, please contact us as soon as possible with the following information:
Order number
Your name
Address
Tracking number
Kindly note that we are unable to issue any claims for lost packages after 10 days past the delivery window.
Your order will be delivered to the shipping address you provided at the time of purchase.
Our products are available only to hair stylists who intend to use them for treatments in hair salons.
Please note that orders that do not meet these conditions may be canceled after being placed.
Once the payment is completed, you will receive an "Order Confirmation" email.
If you do not receive the email, please check your spam folder as it may have been directed there.
Typically, your order will arrive within 3 to 10 business days after shipping.
*Currently, due to the impact of U.S. import duty policies, customs clearance and delivery processing within the United States are experiencing significant congestion after arrival.
Although orders are normally delivered within 3 to 10 days after shipment, there have been cases where customs inspections have caused delays of more than one month.
We kindly ask that you place your order with sufficient time in advance.
You can check the exact delivery status using the tracking number provided in the email we send titled: "Your Order is on Its Way: Please Upload Your Cosmetology License".
We can change the shipping address. Please contact us within one hour of placing you order.
Unfortunately, we cannot change the quantity due to system limitations. Please cancel your order within one hour of placing you order, and place a new one.
You can cancel your order within one hour of placing it.
Please send an email with the following information:
Subject:
CARE PRO Order Cancellation
Body:
1. Order number
2. Your name
3. Shipping address
Contact Us
Please note that we cannot accept cancellations after more than one hour has passed since the order was placed.
Please check the tracking number provided in the email we send titled: "Your Order is on Its Way: Please Upload Your Cosmetology License".
Once the payment is completed, you will immediately receive an "Order Confirmation" email.
If you do not receive the email, please check your spam folder.
If it is not in the spam folder, please contact us.
We accept payments via Visa, Mastercard, American Express, JCB, Diners Club, Discover, Apple Pay, and Google Pay.
We prioritize the protection of your personal information. We use SSL encryption to ensure secure payments. We also use Stripe for payments, so no payment information is stored on our servers.
Payments will be made in US dollars.
No, you cannot. To receive a tax refund, please contact your local customs office.
No, it is not included.
Please check here for details.
Unfortunately, we do not offer any payment method for paying later.
Your satisfaction is our priority. We accept returns for unused items within 14 days of delivery. Items should be in their original packaging with all accessories included.
Unfortunately, we cannot accept returns for items that show signs of use, are missing accessories, or are damaged.
Please note that we do not refund shipping fees and any applicable customs fees. For more information, please feel free to contact us.
For further details on our return policy, click here.
For possible initial defects, click here.
In accordance with our return policy, we will refund the purchase amount minus any applicable fees, shipping, and customs charges. Please check our return policy for more details.
Check here on how to return your order.
Please note that returns will not be accepted without prior contact with CARE PRO Customer Support.
Please check with the shipping company you used for the return.
Refunds will be processed once we receive and inspect the returned item.
Refunds will appear on your bank account within 5 to 10 business days after processing.
If you do not receive your refund within 15 days, please contact us.
Please note that we do not refund any shipping, customs, and processing fees.
Yes, you can.
Please note that we do not refund any fees incurred due to the choice of shipping carrier.
We do not accept exchanges as there is no variation between individual products.
- For initial defects, please check here.
- For returns, please check here.
- For repairs, please check here.
If you received a defective product, please contact CARE PRO Customer Support within 14 days of delivery.
If you prefer an exchange, we will handle it within the manufacturer's warranty period. Please check here for details.
Please contact us before returning or exchanging items.
Unfortunately, we cannot refund these charges. If you wish to request a refund for taxes or customs duties, please contact your local customs office.
Unfortunately, only the person who placed the order can return items. Please contact us through the person who placed the order.
We offer a six-month manufacturer's warranty for professional users who purchase from our online store and use the products in their salons (proof of professional status is required). Please check here for details.
Please follow the steps outlined here for repair/replacement. Kindly note that because the product is waterproof, we do not offer partial repairs.'
Please contact us before returning or exchanging items.
For more details, click here.
If your product has an initial defect within the warranty period, please contact us before sending it back to us. Once we confirm the issue, we will promptly replace it with a new one.
If the defect is confirmed, we will cover the return shipping costs, customs fees, and handling charges.
Please note that you need to contact us before sending the product, otherwise we cannot refund.
For more details on the manufacturer's warranty, please click here.
If you report an initial defect within the warranty period, we will replace the product with a new one.
To ensure a smooth process, please contact us before sending any products back. Otherwise we cannot refund.
For more details on handling initial defects, click here.
