CARE PRO for professional
Support Info

Ultrasonic Hair Treatment Infuser for professionals

User Manual
Repairs
Specifications
Care Instructions
FAQ
Manufacturer's Warranty

Product Specifications

BUI-01

Main Unit

Size

approx. W36 x D42 x H280mm
Weight

approx. 310g
Battery

Li-ion Battery
Watt-hour
rating (Wh)

Below 160Wh

Dedicated charging stand

Size

approx. W30 x D75 x H46mm(excluding excluding protruding parts)
Weight

Approx. 92g

AC Adaptor

Input

AC 100V - 240V, 50/60Hz
Output

DC9V/1A

FAQ

Are there any treatments that are particularly compatible with this device?

There are no specific treatments that are more compatible with this device. The computer-controlled ultrasonic vibrations enhance the penetration of treatments into the hair, maximizing the inherent effects of any treatment used (note that it does not enhance effects beyond what the treatment itself provides, so choosing the right treatment based on your needs is important).
What is the frequency of the ultrasound?

CARE PRO utilizes our proprietary Ultra-Enhancing Infusion Technology, which uses finely controlled ultrasonic vibrations to promote the penetration of applied treatments into the hair. The frequency is a trade secret and is not disclosed.
When trying to show customers how the device works, no steam comes out even after several attempts. Is there a specific technique to make it work properly?

Try spraying water three times to create a fine mist, then slowly clamp the hair to create a water line along the plates with your fingers.
You can also refer to the video tutorial
https://youtu.be/VR4ycLPnXDg

If it still doesn’t work, please contact us for an inspection, and we will replace it with a new one if there is a defect.
What is the ideal width of hair sections?

Divide the hair into a total of 8 sections, 4 on each side.
Adjust the width of each section based on your preference and the desired effect.
Where can I find the serial number?

The serial number is on the silver sticker attached to the side of the packaging box.
How often should I use it?

"You can use it daily without damaging your hair.
Depending on your hair’s condition, start by using it once a week and adjust as needed to find the best frequency for your desired hair texture.
Can I use it in the bathtub?

"This product is IPX6 rated, so it's safe to use in the bathroom. However, the electrodes that connect to the charging base are not waterproof, so keep them dry.
The charging base and AC adapter aren't waterproof either.
After using the device, make sure to wipe off any moisture and store it in a dry place."
Can I take it on a plane?

CARE PRO The CARE PRO professional device can be taken on a plane for the following reasons:
- The built-in lithium-ion battery has a watt-hour rating of 160Wh or less.
- The device is not a heating hair iron and does not heat up.

However, different airlines may have different policies, so please confirm with your airline and airport security before traveling.
(Items with over 160Wh or that generate heat are generally not allowed in checked or carry-on luggage.)

How should I clean the device after use?

"Wipe the device lightly with a damp cloth.
If there are stubborn stains, rinse briefly with water and dry thoroughly with a towel."
Why does the red light on the charging base blink five times and then turn off?

When fully charged, the pilot light blinks five times and then turns off to indicate full charge.
Can it be used for coloring or straight perms?

This product is specifically designed to penetrate treatments into the hair.
Do not use it with perm or coloring chemicals as it may cause damage to the device.
Perm and coloring chemicals are too strong and can be dangerous to use with this device.
Is it okay to leave the CARE PRO plugged into the charger for a long time? Will it harm the battery?*

It is fine to leave it plugged in. The device has an overcharge protection function, so the battery will not deteriorate even if left on the charger when fully charged.
Can I use it overseas?

The device can be used overseas within a rated range of AC100V-240V, 50/60Hz.
How hot does it get?

Unlike a regular hair iron, the CARE PRO uses Ultra-Enhancing Infusion Technology to help treatments penetrate the hair without using heat.
Therefore, it does not heat up (except for slight temperature changes due to friction).
When should I use it during a multi-step treatments?

It is best used when applying the most important ingredient you want to penetrate deeply into your hair. Use CARE PRO according to your customer's hair type and desired results.
How long does the battery last?

Assuming "10 seconds per slide × 20 slides = one treatment," it can treat approximately 15 to 20 people (this is an estimate and may vary depending on usage conditions).
What is the warranty period?

With device registration, the warranty period is 6 months from the date of purchase.
*Only products directly sold by our company and used by professional users for business purposes are covered.

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WARRANTY AND
SERVICE

To be eligible for the manufacturer's warranty, you must register your device within 30 days of purchase.

*Please note that devices purchased from unauthorized retailers or by non-professional users cannot be registered.

Manufacturer warranty

Free replacement

We replace your device for free during the warranty period if they malfunction under normal use in accordance with the instruction manual and are registered.
Please note that your device has to be registered.

Warranty period

6 months

Counted from the date of purchase

After-sales service

Discounted replacement

Products registered will be replaced for a fee after the warranty period has expired or in the event of a breakdown that is not covered by the free repair/replacement terms.

General replacement

If the device is not registered, or if you are not the original purchaser or their authorized representative from an authorized store, repairs and replacements will be provided at the standard paid service rates.

Repair Process

Please contact us with the following information:
① Serial number
② Name
③ Address
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We will email you the details on how to proceed with the exchange.
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Send the product to us. *You may use any delivery service of your choice.
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Once we receive the product, we will inspect it and inform you whether it is covered under warranty.
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We will send you the repaired or replacement item.

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